Terms and conditions

We reserve the right to introduce discounts and special offers at any time, and these cannot be applied to tickets already purchased.
Only one discount can apply to any one ticket.
The person making a booking for a performance is deemed to have agreed these Terms and Conditions on behalf of all people using tickets that are part of that booking.

Any refunds will be entirely at the discretion of BCP.
If a performance is cancelled you may be offered a rescheduled date where possible, or a refund of the face value of the ticket only. These refunds should be claimed within two weeks of the date of the performance.
Tickets can be exchanged within the run of the same event at the discretion of BCP.

We will make every effort to admit latecomers at a suitable break in the performance, but we cannot always guarantee entry.
It is the nature of live performance that start and running times may vary, and artists, programmes, and other details may be subject to last minute changes.

Under 16s must be accompanied by an adult ticket holder who will be responsible for the child’s behaviour.
We strongly advise children under 12 years of age not be brought to a performance except for specific productions aimed at younger audiences. When content is unsuitable for children we reserve the right to make this known in any publicity.

Please ensure you always have your ticket or ticket payment confirmation with you as all tickets are checked when entering the auditorium.
Large bags will not be permitted into the auditorium.
We reserve the right to refuse admission, and to request any ticket holder to leave the venue at any time at our discretion (to include occurrences of behaviour affecting people’s enjoyment of the performance).
For safety reasons gangways between seating or tables must be kept clear.
Please switch your phone off or to silent during a performance or event.
We do not permit the unauthorised use of cameras and recording equipment within the auditorium.
If you experience any problems during a performance or event, please inform a member of front of house staff immediately, so that we can do our best to resolve the issue at the time.
Smoking is not allowed in any part of the venue.

Artists, programme and performance details are correct at the time of sale or print publication, but changes may be unavoidable due to the nature of live performance.
We or our agents may carry out film or sound recording and photography in or around the venue. By purchasing tickets you consent to you and your party being used in any social media, or our website, or for marketing purposes, without payment.
Any complaints should be addressed in writing to the Committee.